Kenner Army Health Clinic

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Kenner will be CLOSED July 4th, and open July 5th for the training holiday!

FURLOUGH HOURS STARTING JULY 12th

Due to a Congressional mandate to implement a furlough for certain government employees, Kenner Army Health Clinic’s (KAHC) services will be severely limited on Fridays, July 12 through September 30, 2013, as outlined below.

Permanent Party Active Duty Service Members:
Care will be provided at the Mosier Consolidated Troop Medical Clinic, Ordnance Campus (Building 18036), 300 Central Avenue, Fort Lee. Some laboratory, pharmacy and x-ray services will be available for patients seen on the furlough Fridays.

Hours of Operation: 6 a.m. - 4 p.m.
Sick call: 6 a.m. - 8 a.m.
Pharmacy: 7 a.m. – 4 p.m.
Phone: (804) 734-5447 or 734-5445

Student Trainee Population (AIT):
AIT service members should report to Troop Medical Clinic #1 (TMC 1), Building 3219, on B Avenue, Fort Lee, for health care on furlough Fridays.

Hours of Operation: 6 a.m. - 4 p.m.
Sick call: 6 a.m - 8 a..m.
Pharmacy: 7 a.m. – 4 p.m.
Phone: (804) 734-6093 or 734-6474

Family Members, Retirees and their Family Members:
All other eligible beneficiaries who have acute or urgent care needs should call the Kenner Administrative Officer of the Day at (804) 734-9000 for referral authorization to visit an urgent care center on furlough Fridays.

The Department of Behavioral Health (DBH) and Social Work Services:
DBH services will be available on furlough Fridays on a limited basis by appointment only at the KAHC main building, Building 8130, 3rd floor. Patients should use the A. Avenue parking lot and entrance for access to DBH. All other entrances will be secured as the staff are working at other locations. To make an appointment, call (804) 734-9143.

Patients with medical emergencies should call 911 or report to the nearest hospital emergency room.

Please note that patients will not have access to the KAHC main building as services normally provided will not be available. Please plan accordingly for all ancillary services.

THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING DURING THE FURLOUGH!

Mission:

As the heart of a system for health, we are committed to promoting, sustaining and enhancing the wellness of the Fort Lee community, keeping our patients’ trust through quality and compassion.

Vision:

We aspire to be Fort Lee's health care provider of choice and the DoD's premier integrated system for health.

	TRICARE Mail-Order Pharmacy (TMOP)

Welcome to Fort Lee and Kenner Army Health Clinic. Kenner proudly serves the Fort Lee Community with primary health care for all our beneficiaries. Kenner provides a full array of outpatient primary health care services for you and your family. Our near-by military medical facilities and our network civilian health care partners provide specialty care and in-patient hospitalization.

To reach the Kenner Army Health Clinic Information Desk please call 804.734.9000.

To make an appointment, please dial the Patient Appointment Line at 1-866-LEE-KAHC (533-5242) during the hours of 0700 to 1700, Monday through Friday or for more information visit the appointments page.

After duty hours you can reach the On Call Provider by speaking to the Administrative Officer of the Day (AOD) at 804.734.9000.

Have a Concern, Question or Suggestion contact the Kenner Patient Advocate at 804.734.9512 or text her at (804) 267-0338.

Announcements

ASIST Training Offered in July by Wade, Tereasa I Ms CIV USA MEDCOM KAHC	6/14/2013 9:39 AM


Kenner Furlough Announcement by Wade, Tereasa I Ms CIV USA MEDCOM KAHC	6/12/2013 10:20 AM


KAHC Independence Day Holiday Closures by Wade, Tereasa I Ms CIV USA MEDCOM KAHC	6/10/2013 10:51 AM


Heat Injury Prevention (FSTs and WBGT Monitoring) by Wade, Tereasa I Ms CIV USA MEDCOM KAHC	4/11/2013 8:06 AM


Giardiasis Announcement by Wade, Tereasa I Ms CIV USA MEDCOM KAHC	4/4/2013 12:53 PM

(More Announcements...)

High Fives

Patient Comments

See what our patients are saying! In May 2013, overall visit satisfaction for Kenner AHC was 91.5%. We continue to strive for 95% or greater. The comments come from APLSS, ICE, Facebook and Twitter feedback straight from our patients. Please continue to send in your comments and input!

Wilkerson Pediatric Clinic

My family moved here from Ft. Bliss/El Paso, Texas a few months ago and I have been quite impressed with Kenner AHC. The staff is very respectful and caring about not only their patients, but their family members as well. Nurse Mary and Dr. West-Brown are both outstanding!!!

Wilkerson Pediatric Clinic

Dr. West-Brown was very accommodating. My wife was pleased with her care to our child.

Wilkerson Pediatric Clinic

Dr. West-Brown was great! She answered all the questions we had and she always makes sure that when we leave that we are in the know.

Wilkerson Pediatric Clinic

Dr. West-Brown is phenomenal. Love for my children to see her and Nurse Pratitioner Rank, who are most familiar with my children's needs. they have been followed by the two of them for five years now.

Troop Medical Clinic 1

Ms. Vaughan is very thorough and provided me with first class service. She listens to my concerns and takes the necessary steps to ensure I am getting the care I need.

Troop Medical Clinic 1

I really appreciated the level of care I got from Ms. Vaughan. She is awesome!

Troop Medical Clinic 1

Ms. Vaughan does a great job of caring for Soldiers.

Troop Medical Clinic 1

Ms. Vaughan is very polite and prefessional. Whenever I have an appointment she always maked me feel confortable and is willing to give the best care possible. She deserves a pay raise.

Troop Medical Clinic 1

Ms. Vaughan and her nursing assistant were very personable. She discussed family health issues to help me recongize future health issue signs.

Troop Medical Clinic 1

Ms. Vaughan is an outstanding primary healthcare provider. Everytime I have a medical issue she knows exactly what I need.

Troop Medical Clinic 1

Ms. Vaughan is very professional with her work.

Troop Medical Clinic 1

Ms. Vaughan was very helpful and doesn't rush!

Additional Feedback

Constructive Patient Comments with Kenner Resolutions

Pharmacy Services

The Pharmacy needs to accept prescriptions from providers/doctors electronically since they are required by Medicare to be provided electronically. My doctors do not want to write hard copies of prescriptions

Kenner Response: We are not allowed by TRICARE and Department of Defense to accept electronic prescriptions due to security concerns. This applies to all military pharmacies. Unless the rules change, our Kenner pharmacy is bound by them. Perhaps in the future, these rules will change.

Outside providers who see MEDICARE patients are required to use an electronic system for writing scripts in order to reduce errors related to poor handwriting. For us to accept an electronically generated prescription, we need a hand-written signature on the script. This is law by the State of Virginia.

Please let your provider know of our requirements. I will have my team reach out to all providers in the network to reinforce these requirements. Hopefully we can minimize further inconvenience to you.

You can read more about our Pharmacy rules and other sections/clinics at Kenner in our Patient Guide at http://kenner.narmc.amedd.army.mil/kahcdocuments/Patient%20Administraton/Patient_Guide_Mar_2012.pdf (page 16 talks about the Pharmacy). Thank you for your feedback!

Family Medicine Clinic

At the end of my appointment I was given a hand out and told, I should lose weight and it would help resolve my knee issue. I have had issues with my knee when I weighted 120 pounds. The provider was rude, even after I told him I eat healthy and not processed foods, his response was "well you can eat 2000 calories of lettuce a day, and it's still 20000 calories." I do eat 2000 calories a day, because I breastfeed my daughet, and was told to consume 300-500 more calories a day to accommodate the breastfeeding. Before passing illogical judgements on patients this provider might want to get the full history before implying someone is FAT.

Kenner Response: We are sorry about this negative interaction between you and your provider. We are committed to having our providers be as sensitive as possible to their patients' concerns, while maintaining the frankness necessary to sustain a trusting, productive provider-patient relationship.

Women definitely need to maintain a healthy weight and diet after having a baby, especially if they are breastfeeding. One issue of recent ntional focus is on recognition of overweight and obese. The most recent data publishied in the CDC (http://www.cdc.gov/nchs/fastats/overwt.htm) is scary. Nearly 7 out of every 10 Americans over age 20 are overweight or obese (69.2%), definied as a Body Mass Index (BMI) over 25. For an adult who is 5'9"tall, a weight of 169 pounds or more is in this category. It is clear from the data, that Americans may not all take maintaining a healthy weight seriously, and we hope to help Kenner patients appreciate how important that it is to maintain overall health.

Thank you for your feedback!

Army Medical Clinics in General

This comment is directed to Army Medical Clinics in general. When I go to my appointment for my medical issues, the problem doesn't get resolved. they only do the bare minimal of treatment and that doesn't resolve the medical issue. So, that means I continue to come back to the clinic to set the same results, more medication

Kenner Response: We are sorry that you are less than satisfied with your care within Army Medicine. Please keep in mind that occasionally a tough medical problem may require several visits to address while multiple issues may require more than one visit. Resolution or the cure may not be possible nor necessarily be the goal.

Army Medicine and KAHC are excited to introduce the new initiative called the Patient-Centered Medical Home (PCMH). This model places a stronger emphasis on creating a health care team (provider, nurse, technician) that develops a relationship with each patient. The goal is for patients to get to know their team, and to interact with the health care team regularly, which can also be by phone and secure messaging in addition to office visits. We want patients to actively participate in their health care, and for the health care team to meet all of a patient's needs.

Thank you for your feedback!

Pharmacy Services

Recently my child was seen in the Wilkerson Pediatric Clinic for a routine exam. My childs records are kept at Kenner and his PCM is a Kenner provider. The provider ordered a prescription to be picked up at the Kenner Pharmacy. When I tried to pick the prescription up, I was told I needed my child's ID card in order to verify eligibility. I would like to know under what circumstances my child would not be eligible for the prescription. My child's records are there at Kenner and is also enrolled in DEERS, yet in order for me to pick up the prescription I was made to fill out a promissary note and required to make yet another trip to the Pharmacy in the next thirty days to present my child's ID card. This is a seemingly reasonable policy carried to the extreme. I also did not see a policy notice posted anywhere informing of this requirement.

Kenner Response: Kenner apologizes for your recent less than satisfying experience. As you may know, it is DoD policy for the intended patient's ID card to be presented to Pharmacy for any prescription if the patient is 10 years old or older. It is inconvenient, but it is DoD policy. Kenner obviosly has not been explicit enough in our signage so that our beneficiaires can be more aware of this important policy. The Kenner marketing staff will work with both the Pediatric Clinic and Pharmacy to have this information more available to patients and parents. Please check refer to the Kenner website, under the Pharmacy page and it states: the Kenner AHC Pharmacy does require the patient's ID Card in order to process a prescription/refill pick up. A HIPAA violation would result if Pharmacy staff allowed the script to be filled and picked up without proper identification. In the future, we recommend that beneficiaries picking up scripts for family members have a copy of the dependent's ID card (front and back), with them to preclude this from happening again. All DEERS-registered beneficiaries 10 years of age and older require their own ID card (or copy of it) for their medications to be picked up. Under 10 years of age, the parent or legal quardian beneficiairy can pick up the medication for the child. Please see the link below for more information: http://www.tricare.mil/mybenefit/ProfileFilter.do;jsessionid=PfJPbyQN1475279y23rH2BJCQq8FmZJknjp47ty8dMCgynkmgd21!316466488?puri=%2Fhome%2Foverview%2FEligibility%2FIDCards

Thank you for your feedback!

KAHC Seasonal Flu Video

2012 KAHC Seasonal Flu Video

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Command

Col Thomas Bundt
MS, Commanding

SGM Reginald D. Crosby

Senior Enlisted Advisor

NRMC 2012 Stakeholder's Report

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