FORT LEE, Va. (Nov. 16, 2017) -- On Jan. 1, there are a number of changes coming to the TRICARE benefit. North, South and West will become two regions – East and West – and there will be new regional contractors.
Humana Military will manage the East and Health Net Federal Services, LLC, will manage the West. In preparation for this change, enrollments in TRICARE health plans will be delayed while beneficiary files are transferred to the incoming regional contractors. The delay period, or an enrollment freeze, will begin Dec. 1 and last approximately three weeks, or until the data transfer is complete.
“People will still have access to care during the enrollment freeze. However, if anyone wishes to make changes to their TRICARE coverage, I encourage you to do so as soon as possible,” said a representative of the Defense Health Agencies Marketing and Education and Marketing Department.
To switch to a different TRICARE health plan, or enroll in a plan for the first time, take action before Nov. 20. People can enroll in certain plans online or by phone. Learn about how to enroll in or purchase a health plan on the TRICARE website.
You don’t have to enroll in TRICARE Select if you’re a TRICARE Standard beneficiary as of Nov. 30. People will be automatically converted to TRICARE Select on Jan. 1 as long as they’re registered in the Defense Enrollment Eligibility Reporting System and are eligible for TRICARE.
Beginning Nov. 20, people will not be able to use the Beneficiary Web Enrollment website to enroll in or disenroll from TRICARE Prime options and select or change primary care managers. Additionally, eligible beneficiaries will not be able to use BWE to enroll in TRICARE Young Adult or TRICARE dental options. While the BWE website is unavailable, regional contractors will accept enrollment applications through other communications channels such as phone and mail. Regional contractors will process these applications once the freeze is complete. Visit www.tricare.mil/changes/enroll
to find instructions on how to submit TRICARE enrollment forms during the enrollment freeze.
People will continue to have access to care during the enrollment freeze. To get reimbursed for TRICARE covered expenses once the freeze is complete and enrollments are processed, it’s important to save pharmacy and other health care receipts. For any problem accessing care while an enrollment is pending, contact the regional contractor. For problems getting medications, contact Express Scripts.